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Refund Policy

Refund & Returns Policy

At Four Seasons Nursery & Garden Centre, we want our customers to shop with confidence. If there is an issue with your purchase, we will do our best to help and find a fair outcome.

This Refund & Returns Policy applies to purchases made in-store, online, by phone, or via email from Four Seasons Nursery (NSW) Pty Ltd trading as Four Seasons Nursery & Garden Centre.

Nothing in this policy excludes your rights under the Australian Consumer Law.

1. Proof of Purchase

Proof of purchase is required for all returns, refunds, exchanges, warranty claims, and store credits.

Acceptable proof of purchase may include:

  • Tax invoice

  • Receipt

  • Order confirmation email

  • Bank or card transaction record

Without proof of purchase, we may be unable to process your request.

2. Change of Mind Returns

We may accept change-of-mind returns at our discretion.

To be eligible, items must be:

  • Returned within 7 days of purchase or delivery

  • Unused

  • In original packaging where applicable

  • In original condition

  • Suitable for resale

Approved change-of-mind returns may be refunded to the original payment method or issued as store credit, at our discretion.

Shipping, delivery, and handling charges are non-refundable.

Customers are responsible for all return freight costs unless the product is faulty or supplied incorrectly.

3. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

  • Special order products

  • Custom-made products

  • Supplier order items

  • Clearance or sale items

  • Perishable goods

  • Products damaged after collection or delivery

  • Opened chemicals or treatments

  • Products sold as seconds or display stock (where disclosed)

Exceptions may apply where required by Australian Consumer Law.

4. Plants and Perishable Goods

Plants are living products and require ongoing care.

Because plant health is affected by factors outside our control, change-of-mind returns on plants are generally not accepted after they leave our premises.

Returns or claims relating to plant health may only be considered where:

  • The plant was supplied in poor condition, or

  • The plant was not as described at the time of sale

We may request:

  • Photos

  • Care information

  • Watering history

  • Planting details

  • Inspection of the plant

Normal plant stress, transplant shock, leaf drop, weather damage, pest damage, or poor care after purchase are not considered faults.

Natural variation in plants does not constitute a defect.

5. Bulk Materials

Returns are generally not accepted for bulk materials once delivered or collected.

This includes:

  • Soil

  • Mulch

  • Sand

  • Gravel

  • Decorative stone

  • Pebbles

  • Road base

  • Turf

  • Firewood

Coverage estimates and bulking calculators are provided as guides only.

Customers are responsible for ordering appropriate quantities.

6. Special Orders and Custom Products

Special order, custom-made, made-to-order, and supplier-ordered products are generally non-refundable.

This includes products specifically ordered in for a customer, including custom colours, sizes, or finishes.

Once an order has been confirmed with the supplier or manufacturer, cancellations and refunds are typically not possible.

Deposits paid on special orders are generally non-refundable.

7. Faulty, Damaged, or Incorrect Products

Please inspect products as soon as possible after receiving them.

If you believe an item is:

  • Faulty

  • Damaged

  • Defective

  • Incorrectly supplied

  • Missing from your order

Please contact us as soon as possible with:

  • Your order details

  • Description of the issue

  • Photos where relevant

We may inspect the item or request additional information before determining the appropriate resolution.

Depending on the circumstances, we may offer:

  • Replacement

  • Repair

  • Exchange

  • Refund

  • Store credit

8. Delivery Damage

Products damaged during delivery must be reported as soon as possible.

Please notify us promptly and provide photos where possible.

Failure to report visible delivery damage within a reasonable timeframe may affect our ability to investigate or claim with carriers.

9. Refund Processing

Approved refunds are generally processed using the original payment method.

Refund processing times vary depending on:

  • Payment provider

  • Bank processing times

  • Card issuer timeframes

Please allow several business days for funds to appear.

10. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

11. Contact Us

For refund or return enquiries, please contact us:

Four Seasons Nursery (NSW) Pty Ltd
Trading as Four Seasons Nursery & Garden Centre

200 Forest Way
Belrose NSW 2085

Phone: (02) 9450 1606
Email: sales@fourseasonsnursery.com.au