Delivery & Collection Policy

At Four Seasons Nursery & Garden Centre, we aim to make delivery and collection as smooth and efficient as possible.

This Delivery & Collection Policy applies to all deliveries and customer collections arranged through Four Seasons Nursery (NSW) Pty Ltd trading as Four Seasons Nursery & Garden Centre.

1. Delivery Areas

We offer delivery throughout much of the Sydney metropolitan area and selected surrounding regions.

Delivery availability and charges vary depending on:

Delivery suburb
Product type
Order size
Vehicle requirements
Freight requirements

For deliveries outside our standard service area, additional freight charges may apply.

2. Delivery Timeframes

Our standard delivery timeframe is typically 2–3 business days, however this may vary depending on:

Product availability
Supplier lead times
Weather conditions
Traffic
Delivery volume
Operational requirements

Delivery timeframes are estimates only and are not guaranteed.

Delays may occasionally occur due to circumstances beyond our control.

3. Delivery Times and Scheduling

We operate deliveries across scheduled delivery runs.

Unless specifically agreed in writing, we do not guarantee exact delivery times.

Customers may request preferred delivery times or AM/PM preferences, and we will do our best to accommodate these requests, however they are not guaranteed.

Missed or unavailable customers do not normally prevent delivery where Authority to Leave applies.

4. Authority to Leave

By placing an order for delivery, customers acknowledge and agree that goods may be left at the delivery address if safe access is available.

This applies unless alternative arrangements have been made in writing.

Authority to Leave helps reduce delays and, in the case of plants and other perishable products, helps minimise unnecessary time spent in transit vehicles.

Once goods have been delivered to the nominated address and left in a reasonably safe location, responsibility for the goods transfers to the customer.

We are not responsible for loss, theft, weather exposure, or damage occurring after delivery has been completed.

5. Standard Delivery Service

Our standard delivery service includes delivery to:

Kerbside
Driveway
A reasonably accessible unloading location determined by the driver

This is at the driver’s discretion based on safety and access conditions.

6. Placement Beyond Standard Delivery

Placement beyond kerbside or driveway may be available on a case-by-case basis.

Examples include:

Side access
Front yard placement
Garage placement
Backyard placement
Hand-carrying goods further onto site

This is not included in standard delivery pricing.

Additional charges may apply where extra labour, time, equipment, or handling is required.

All non-standard placement remains at driver discretion.

Drivers may refuse requests they believe are unsafe or impractical.

7. Site Access Requirements

Customers are responsible for ensuring delivery access is safe and suitable.

Please advise us before delivery if the site includes:

Steep driveways
Narrow access
Low clearances
Soft ground
Stairs
Tight turning areas
Restricted vehicle access
Construction zones

Failure to disclose access issues may result in:

Delivery delays
Additional charges
Re-delivery fees
Inability to complete delivery

8. Heavy, Bulky, or Fragile Products

Some products require additional handling or specialised equipment.

This includes products such as:

Large pots
Water features
Bulk landscape supplies
Pavers
Furniture
Stone products
Firewood
Pallet freight

Additional equipment or labour charges may apply.

Where crane lifts, tailgate unloading, or manual handling beyond standard service is required, extra charges may be payable.

9. Bulk Material Deliveries

Bulk materials are typically delivered by tipper truck.

Customers are responsible for nominating a suitable tipping location.

Once tipping begins, material cannot be repositioned.

Customers must ensure:

Adequate clearance
Safe truck access
Suitable unloading area

We are not responsible for damage to:

Driveways
Pavers
Turf
Irrigation
Underground services
Soft surfaces

where delivery occurs at customer direction.

10. Pallet Deliveries

Pallet deliveries require adequate hardstand access for unloading.

Pallet freight generally requires:

Flat, stable surfaces
Sufficient truck clearance
Safe unloading area

Pallets cannot usually be moved over:

Gravel
Grass
Uneven surfaces
Slopes
Loose stone

Failed delivery due to unsuitable access may incur additional charges.

11. Delivery Refusal

Our drivers may refuse delivery or placement if they believe conditions are unsafe.

Examples include:

Unsafe unloading conditions
Risk of injury
Vehicle damage risk
Property damage risk
Restricted access

Safety decisions made by drivers are final.

12. Customer Collection

Customers collecting goods must ensure:

Their vehicle is suitable
Loads can be safely restrained
Weight limits are not exceeded

We reserve the right to refuse loading where staff believe transport is unsafe or non-compliant.

Risk transfers to the customer upon collection.

13. Missed Deliveries / Re-Delivery

If delivery cannot be completed due to customer-related issues, additional charges may apply.

Examples include:

Incorrect address
No safe unloading area
Blocked access
Undisclosed access restrictions

Re-delivery fees may apply.

14. Damaged or Missing Goods

Please inspect delivered goods as soon as practical.

If goods are:

Damaged
Missing
Incorrectly supplied

Please contact us as soon as possible with:

Order details
Description of issue
Photos where relevant

Prompt reporting helps us investigate and resolve issues efficiently.

15. Contact Us

For delivery or collection enquiries, please contact us:

Four Seasons Nursery (NSW) Pty Ltd
Trading as Four Seasons Nursery & Garden Centre

200 Forest Way
Belrose NSW 2085

Phone: (02) 9450 1606
Email: sales@fourseasonsnursery.com.au