Privacy & Cookie Policy

Four Seasons Nursery (NSW) Pty Ltd trading as Four Seasons Nursery & Garden Centre (“Four Seasons”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you interact with us in-store, online, by phone, by email, or through our website.

By using our website or services, you agree to this policy.

1. What Information We Collect

We may collect personal information including:

Name
Address
Delivery address
Email address
Phone number
Company or business name
Payment information
Purchase history
Account login details
IP address
Device and browser information
Website activity and usage data

We may also collect information you provide when you:

Place an order
Create an account
Submit a contact form
Request a quote
Apply for a trade account
Subscribe to marketing communications
Contact customer support
Enter competitions or promotions

2. How We Collect Information

We collect information in several ways, including when you:

Provide information directly to us
Purchase products or services
Create an online account
Submit website forms
Contact us by phone or email
Interact with our advertisements
Browse our website

We may also collect information automatically through cookies, analytics tools, and advertising technologies.

3. How We Use Your Information

We use your information to:

Process orders and payments
Arrange deliveries and collections
Provide customer support
Respond to enquiries
Manage customer accounts
Process refunds and returns
Provide quotes
Improve our website and services
Personalise website content and advertising
Send promotions, offers, and marketing communications
Detect fraud or misuse
Meet legal and regulatory obligations

4. Marketing Communications

We may send promotional communications by email, SMS, phone, or other channels.

These may include:

Sales promotions
Product launches
Garden guides
Seasonal offers
Special events
Educational content
News and updates

You may opt out of marketing communications at any time by:

Clicking unsubscribe in emails
Replying STOP to SMS (where available)
Contacting us directly

Opting out of marketing communications does not affect transactional messages such as order confirmations or delivery notifications.

5. Disclosure of Personal Information

We may disclose your information to trusted third parties where necessary to operate our business.

This may include:

Payment providers
Banks and financial institutions
Delivery and freight providers
Website hosting providers
Marketing platforms
Email and SMS providers
Analytics providers
Advertising platforms
CRM and software providers
IT support providers
Professional advisers
Government or regulatory authorities where required by law

We only share information necessary for those services.

6. Payment Security

Payment information is processed through secure third-party payment providers.

We do not store full credit card details on our systems unless specifically required for approved payment arrangements.

Online payment transactions are processed using secure encrypted systems designed to protect your data.

7. Website Analytics and Advertising

We use analytics and advertising tools to better understand how customers use our website and to improve marketing performance.

These tools may collect information such as:

Pages visited
Time spent on site
Click behaviour
Device type
Browser type
Approximate location
Referring websites
Ad interactions

We may use third-party tools including (but not limited to):

Google Analytics
Google Ads
Meta advertising tools
Email marketing platforms
Remarketing platforms
Conversion tracking tools

These tools may use cookies, tracking pixels, or similar technologies.

8. Cookies

Cookies are small data files stored on your device when you visit our website.

Cookies help us:

Improve website functionality
Remember preferences
Analyse traffic
Measure campaign performance
Deliver more relevant advertising

Cookies may be:

Session cookies (temporary)
Persistent cookies (stored longer-term)
First-party cookies
Third-party cookies

9. Advertising and Remarketing Cookies

We may use advertising cookies and tracking technologies to show relevant ads to you on third-party platforms.

This may include advertising on:

Search engines
Social media platforms
Other websites

These tools help us measure ad effectiveness and improve future campaigns.

10. Managing Cookies

Most web browsers allow you to:

View cookies
Delete cookies
Block cookies
Restrict cookie permissions

Disabling cookies may affect some website functionality.

You can usually manage cookie preferences through your browser settings.

11. Data Storage and Security

We take reasonable steps to protect personal information from:

Unauthorised access
Misuse
Loss
Disclosure
Alteration
Destruction

Security measures may include:

Encrypted connections
Password protection
Access controls
Secure software platforms
Staff access restrictions

No internet transmission or storage system can be guaranteed as completely secure.

12. Access and Correction

You may request access to personal information we hold about you.

You may also request corrections if information is inaccurate, incomplete, or outdated.

To request access or corrections, please contact us using the details below.

We may need to verify identity before processing requests.

13. Third-Party Links

Our website may contain links to external websites or third-party services.

We are not responsible for the privacy practices of those third parties.

We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time.

The latest version will always be available on our website.

Continued use of our website or services after changes are published constitutes acceptance of the updated policy.

15. Contact Us

For privacy-related enquiries, requests, or concerns, please contact us:

Four Seasons Nursery (NSW) Pty Ltd
Trading as Four Seasons Nursery & Garden Centre

200 Forest Way
Belrose NSW 2085

Phone: (02) 9450 1606
Email: sales@fourseasonsnursery.com.au