At Four Seasons Nursery, we strive to provide high-quality products and excellent service. If you need to return an item, please review our refund and returns policy below.
General Refund Policy
All refunds require proof of purchase (receipt, statement, or order confirmation).
Refunds will be processed using the original payment method. No exceptions.
Special order and custom-made items are non-refundable.
All sale items and those sold at a discount cannot be returned. All sales on these items are final.
All returned items must be returned to us in an 'as sold' condition and able to be put back on stock by Four Seasons. Damaged and open packaging will void all refunds.
In-Store Purchases & Online Order Pickups
Dry Goods
Full refund within 7 days of purchase if returned in the same condition as purchased.
After 7 days, store credit will be issued.
Plants & Perishable Items
Returns accepted within 3 days if the plant is returned in the same condition and has been appropriately cared for.
After 3 days, no returns or refunds will be accepted.
Online Orders: Sydney Metro / Four Seasons Delivery
Full refund within 7 days for change of mind returns. The customer must cover return freight costs.
Return shipping costs may be deducted from the refund. Handling/restocking fees may apply at Four Seasons Nursery’s discretion.
Customers may return goods to Four Seasons Nursery, 200 Forest Way, Belrose at their own expense for a full refund.
Returns after 7 days will receive store credit only.
Online Orders: Outside Sydney Metro / Interstate Courier Delivery
Customers must arrange and cover all return shipping costs.
Four Seasons Nursery can assist with return freight at the customer's expense.
No returns on plants or perishable items for interstate/couriered orders.
You must take care to ensure that the goods are properly packaged so that they will not be damaged whilst in transit. If the product is found damaged or used, beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Faulty or Incorrect Items
If an item is deemed faulty or not as described, Four Seasons Nursery will review the order and may arrange shipping at our expense.
For orders picked up from a Four Seasons store, the customer must return the item to the store. Four Seasons Nursery will not arrange shipping for these returns, including faulty or incorrect items.
Contact Us
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to sales@fourseasonsnursery.com.au, or write a letter to 200 Forest Way, Belrose, NSW 2085.
This document was last updated on December 15, 2024